Add a New Intent

When inserted on a decision tree, this tool allows the developer to create a unique Intent and enter sample phrases which represent that intent. These phrases are processed via the Intent Processing node to match against the user's utterance.

Confirmation Prompt

This is the optional prompt presented to the user if the single best or multiple matched intent selection modes are specified.

Intent Matching & Synonyms

One aspect of NLP in Viabl.ai is the inclusion of Global NLP Synonyms (which are supplied via the option on the Knowledge Base Settings dialog)

Synonyms provide more clarity to the Intent Phrase entry by allowing common replacement terms to be supplied globally (which are then processed automatically by the matching algorithm).

For example, if a single synonym group is supplied which contains "car, vehicle, automobile" and an intent exists with a single phrase of "my car is broken". NLP would then provide a perfect match (i.e. confidence of 1.00) against the 3 utterances of "my car is broken", "my vehicle is broken" and "my automobile is broken".