Part 2: Creating a solution in Deployment Server

Case Management in the context of a viabl.ai application relates to the management of interactions with one (or more) deployed knowledge base and relating it to a single Case. Each case has a unique ID, a state and a payload.

2.1 Creating a solution

The first step in implementing case management is to create a solution. This is performed by the viabl.ai Deployment Server front end. The deployment server front end can be accessed from the main vaibl.ai menu > Server Management Portals > Deployment Server

• Go to the Cases tab and click Create a New Solution
  • Set Solution name to Expenses Authorisation
  • Case ID Format to Incremental
  • Initial case ID number to 1000000
  • Case ID Mask to EX_
  • Case time out to 60 mins

Take note of the Solution ID once created as this will need to be referenced in the viabl.ai applications